If you go online, you’ll find plenty of horror stories about plumbers who either made a problem worse or surprised customers with unexpected charges. Most of the time, these situations happen because the person who hired them didn’t ask the right questions up front.
Before hiring a plumber for your residential or commercial project, here are key questions worth asking.
Is the Plumbing Business Properly Insured?
This one’s non-negotiable. A reputable plumbing company should carry liability insurance with enough coverage to protect your property in case of an accident or damage.
Do the Employees Have the Right Experience?
Everyone starts somewhere—but if your issue is complex, you’ll want a tech who has seen it before. Ask whether experienced plumbers are on the job or if newer techs are being supervised. On-the-job training is normal, but someone experienced should be overseeing the work.
How Will They Protect Your Property?
Will they safeguard your flooring with drop cloths and shoe covers? What actions will they take to ensure that your property is not damaged unnecessarily during the repair? Will they clean up after themselves, or will your toilet or bathroom sink be covered with greasy handprints?
While this is one of the numerous things to ask when hiring a plumber, it’s OK to request that the plumber standing at your doorway remove his shoes before entering your home.
Can They Provide Local References?
It may feel awkward to ask for references, but do so regardless of whether it makes you feel more comfortable. Before selecting a plumber, you should ask this question. If they cannot provide references, check their reviews on Google and Yelp to see what previous customers have to say about the work they have provided.
Do They Have the Right Equipment?
Nothing is more frustrating than hiring a second plumber to finish a task because the first one lacked the necessary tools.
Do they, for example, do video inspections to locate obstructions in drain lines, or do they still rely on snaking drains and hope for the best? Is it possible for them to fix a sewage line that runs through your yard with minimal damage to your landscaping, or do they claim they’ll have to dig up your entire yard?
Will They Stand Behind Their Work?
If a business is new, it is possible that it does not yet have a track record. What if you have a problem six months from now, but they are no longer in business? This is why you should use a reputable plumbing company to answer the phone and stand behind their work. Most reputable companies offer some warranty, and satisfaction is guaranteed. This is crucial to keep a good reputation in the community.
What Do Their Reviews Say?
Reading online reviews is one of the best ways to get an accurate idea of the company’s work. Nowadays, it is uncommon for a company to have little to no reviews unless it is just starting out.
[Check out our Google reviews here.]
Do They Provide Upfront Pricing?
Many plumbing and other service-based companies charge a service or trip charge. This fee, ranging from $50 to $150, covers the cost of a professional visit to analyze the problem. The company should inform you of this charge and explain all costs before any repairs are made.
Various alternatives may exist when it comes to repairs. Understanding these possibilities is critical since they help determine what works best for your budget and future needs.
As an additional caution, never pay advance for work that hasn’t been done. They are not a suitable choice if they require money upfront, except for larger projects with a standard upfront percentage.
Looking for a Dependable Plumber?
Call C-U Trade Services at 217-954-0385. We’re happy to answer all these questions—and any others you have. We’re available around the clock for plumbing, HVAC, and electrical services in Champaign, IL, and surrounding areas.
